Daniel Hecker works as an Atlassian consultant and trainer at Trivadis in Mannheim. He advises and trains his customers in the use and configuration of Jira, Confluence and Jira Service Management. He is an Atlassian accredited Jira System Administrator and Jira Service Management Administrator and has over 10 years of experience as a consultant and trainer. His current focus is on supporting migrations from Atlassian on-premises products to the Atlassian Cloud. He also advises his customers on the configuration of Jira Service Management.